Shipping Policy

• Delivery time and transportation time are for referencing only.
• All above days are business days.
• If the payment is delayed, the processing time will be lengthened.
• Shipping costs will be automatically billed at check out based on your shipping address.
• Processing time of materials will be extended during the promotion period.
• Expedited service: If you need to get your order as soon as possible due to some accidental factors, you can email us (vicky@info.xtool.com) to apply for an expedited service. We will arrange shipment for you a few days in advance according to your situation. This service is free to you.

• Delivery time and transit time are for reference only.
• All days above are business days.
• Late payments will result in longer processing times.
• Shipping will be automatically charged based on your shipping address at checkout.
• Material processing time will be extended during the promotion period.
• Expedited Service: If you need to receive your order as soon as possible due to some unforeseen circumstances, you can apply for expedited service by emailing us at service.jp@xtool.com. We will arrange the shipment a few days in advance according to your situation. This service is free.。

Shipping:

• Fees: xTool pays all fees. Our customers do not have to pay customs duties. If you have been charged duties by customs, please contact us for assistance or a refund. (service.jp@xtool.com)

Order Tracking:

After successfully completing your order, you will receive an order confirmation email to confirm the details of your order.Once your item has been shipped, you will receive a shipping notification email with your order number, expedited information and package tracking number. You can also track the status of your order through this email.Get real-time email notifications about order changes, refunds, and shipping status updates.

note：

• Please check your shipping address before completing your order. If you wish to change your shipping address, please email us at service.jp@xtool.com within 24 hours of purchase. Otherwise, we will ship to the address based on your order information.
• If the product is damaged due to force majeure during transportation, please contact service.jp@xtool.com as soon as you receive the package. We ask for your understanding and patience regarding this situation.
• Notification emails will be sent to the email address you left in your contact information on the checkout page or the email address you used to register your account. If the e-mail address you leave is invalid or unused, we will not be responsible for any risks or losses caused by this.
• Don't just refuse the package if you change your mind along the way. To cancel your order, please contact us at service.jp@xtool.com and explain your situation. We will process your return according to our Return/Refund Policy. We do not assume any risk of loss or damage to your package due to refusal.
• If you do not receive your order, please contact us at service.jp@xtool.com within 7 days from the delivery date recommended by the logistics company's official tracking system. In this case, we will not be held responsible.
• If the package or the product inside is damaged or missing, please contact service.jp@xtool.com within one day with photos and videos.